Privacy Policy
Privacy Policy Information

Privacy Policy

Date of Last Revision: June 15, 2025

Welcome to the BC Handy Team! Bc Handy Team, Inc. (“Bc Handy Team,” “we,” “us,” or “our”) provides managed home maintenance and related services through its website, www.bchandyteam.com (the “Site”), and its mobile applications (collectively, including the Site, the “Service”).

This privacy policy explains what personal information we collect, how we use and share that information, and your choices concerning our information practices. This Privacy Policy is incorporated into and forms part of our Terms of Service.

Before using the service or submitting any personal information to BC Handy Team, please review this privacy policy carefully and contact us at bchandyteam@gmail.com if you have any questions. By using the service, you agree to the practices described in this privacy policy. If you do not agree to this Privacy Policy, please do not access the Site or otherwise use the Service.

1. PERSONAL INFORMATION WE COLLECT

Personal Information You Provide:
We collect the following categories of personal information from you when you sign up for or use the service or otherwise communicate with us:

  • Account Information: Name, email address, phone number, and physical address.

  • Payment Information: Our payment processor(s) collect financial information to process payments. We store only tokenized data; the processor retains your payment card data.

  • Communication Information: Messages you send to us and feedback from surveys or research.

  • Social Media Information: If you interact with our social media pages (e.g., Instagram, Facebook, LinkedIn), we may receive your contact info and aggregated usage stats.

Internet Activity Information:
When you visit or use the service, we may automatically collect

  • Log Information: IP address, browser type/settings, date/time, and interaction data.

  • Cookies: See the “Cookies” section below.

  • Device Information: Device name, OS, and browser type.

  • Usage Information: Interaction patterns, feature usage, content viewed.

  • Location Information: Estimated from your IP address.

  • Email Open/Click Information: Through pixels in emails we send.

Derived Information:
We may infer your preferences based on your activity on the service.

Cookies:
We use cookies to administer the site and enhance your experience. Cookies can be session-based or persistent. See browser settings or All About Cookies for more info.

Most browsers allow you to control cookies:

  • Internet Explorer

  • Mozilla Firefox

  • Google Chrome

  • Apple Safari

Limiting cookies may reduce site functionality.

Analytics:
We use Google Analytics to understand usage patterns. See Google’s privacy policy here.

Online Tracking and Do Not Track Signals:
We and third parties may use tracking technologies to collect data over time and across sites. We currently do not respond to “Do Not Track” signals.

2. HOW WE USE PERSONAL INFORMATION

We use your information to:

  • Provide the service.

  • Respond to your inquiries or feedback;

  • Send administrative communications;

  • Analyze user behavior and improve the service.

  • Develop new services;

  • Prevent fraud and protect security.

  • Comply with legal obligations.

Aggregated Information:
We may aggregate and anonymize data to analyze trends, improve the service, or share general statistics with partners.

Marketing:
With your consent where required, we may contact you about offers and promotions. You can opt out by following unsubscribe instructions in our emails or by contacting us at the email below. You will still receive non-marketing communications related to your account.

3. SHARING AND DISCLOSURE OF PERSONAL INFORMATION

We may share personal information as follows:

  • Vendors and Service Providers: Including IT providers, cloud services, email tools, payment processors, analytics, and customer support tools.

  • Business Transfers: During mergers, acquisitions, financing, or asset sales.

  • Legal Requirements: To comply with law, legal processes, or to protect rights and safety.

  • Affiliates: With entities under common ownership or control, for consistent policy application.

4. CANADIAN PRIVACY RIGHTS

If you are a resident of Canada, you have rights under federal and provincial privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA). Subject to exceptions, you may:

  • Request access to the personal information we hold about you.

  • Request corrections or updates to your information;

  • Withdraw consent for certain uses;

  • Challenge our compliance with applicable privacy laws.

To exercise these rights, contact us at hello@bchandyteam.com. We may request additional information to verify your identity before fulfilling your request.

5. CHILDREN

Our service is not directed to children under the age of 18. We do not knowingly collect personal information from minors. If you believe a child has provided us with personal information, please contact us and we will delete it.

6. LINKS TO OTHER WEBSITES

The Service may link to third-party websites (including social media platforms). These sites are governed by their own privacy policies. We do not control or endorse these third-party services.

7. SECURITY

We implement reasonable safeguards to protect your data. However, no transmission over the Internet or email is fully secure. Use discretion when submitting personal information online.

We are not responsible for breaches beyond our control, including those involving third-party sites or circumvention of security features.

8. INTERNATIONAL USERS

While our services are operated in Canada, some of our service providers may store or process personal information outside of Canada. By using the Service, you consent to this transfer and storage.

9. YOUR CHOICES

You may choose not to provide personal information, but this may limit your ability to use some features. You may also request updates or corrections to your personal information by contacting us.

10. CHANGES TO THE PRIVACY POLICY

We may revise this Privacy Policy as our business evolves. We will post updates on this page. Continued use of the Service constitutes your agreement to the revised policy.

11. CONTACT US

If you have questions about this Privacy Policy or your personal information, please contact us at:

Bc Handy Team, Inc.
📧 Email: bchandyteam@gmail.com